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ADHD-Plus (formerly Psychiatry UK) is committed to providing safe, accessible, and high-quality care. Our objective is to ensure that every patient’s experience is positive. Where our service falls short of expectations, we aim to address concerns promptly and effectively.
Before initiating a formal complaint, patients are encouraged to review the information available on the following topics, as these may address the matter without the need for escalation:
If, after reviewing the above information, your concern remains unresolved, you may submit a formal complaint by completing our complaints form. Upon receipt, the matter will be investigated in accordance with our complaints handling process.
4.1 Information Gathering
When a complaint is submitted, we will request your contact details. This enables us to update you on the progress of our investigation.
4.2 Resolution Objectives
We will make every reasonable effort to resolve your complaint to your satisfaction. Where it is established that the service was at fault, we will issue a formal apology.
4.3 Complaints Regarding Clinicians
If your complaint concerns the professional standards or conduct of a clinician and you remain dissatisfied with our handling of the matter, you may escalate your concerns to the General Medical Council.
This Complaints Policy is governed by the laws of England and Wales. Any dispute or claim arising in relation to a complaint will be subject to the exclusive jurisdiction of the courts in England and Wales.
Our complete Complaints Policy can be accessed [here] (link). Please note that the document is currently under review, and an updated version will be published in due course.